Distributor Service Bulletin

NUMBER: DISB21-05
CATEGORY: Warranty
SUBJECT: Warranty Reimbursement Policy
EFFECTIVE DATE: July 1, 2021

Routing:
Distributor _____
Sales _____
Parts _____
Service _____
Accounting _____

Warranty Reimbursement Policy

■ OVERVIEW:

Effective July 1, 2021, H&S Manufacturing Company’s Warranty Reimbursement Policy will be
as follows:

  • “Warranty Claims” against a warrantable product must be filled out using the H&S Warranty Claim
    Form and submitted to H&S within 60 days of the unit’s repair date. The H&S Distributor will be
    reimbursed for approved parts, labor, and standard freight to ship the part. The form can be found on
    the H&S Distributor Portal.
  • “Discrepancies” on a Wholegoods Unit such as missing or incorrect parts must be submitted to H&S
    using the H&S Warranty Claim Form within 60 days of receiving the unit.
  • “Purchased Parts” are warranted for 30 days from the date of invoice to the end-user. After submission
    of the H&S Warranty Claim Form, and acceptance of an H&S Warranty Claim, the H&S Distributor
    will be reimbursed for the cost of the part, and standard freight to ship the part. NOTE: No labor is
    paid on a “Purchased Parts” Warranty Claim.
  • Failure to follow the H&S Warranty Reimbursement Policy guidelines may result in decreased
    warranty reimbursement or rejection of the Warranty Claim.

■ WARRANTY/LABOR AMOUNT:

The hourly warranty labor reimbursement rate is $90 per hour.

■ TECHNICAL SUPPORT:

For Warranty Support, contact Travis @ Ext. 236, Eric @ Ext. 274, or Luke @ Ext. 215 in the H&S Service
Department at (715) 387-3414.

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